All orders are shipped via signed for courier.
Please note differences in delivery charges reflect international courier and shipping costs.

Please note that we cannot guarantee next-day delivery. Deliveries are subject to delays based on adverse weather conditions and customs. Please do not hesitate to contact us if you have any questions: customercare@hillandfriends.com



UK MAINLAND
Free UK Shipping
Delivered within 2-4 working days via contact-free courier. 

UK OFFSHORE
Free UK Shipping 
Northern Island, Channel Islands, Isle of Man, Scottish Islands & Highlands
2-5 working days delivery service using contact-free courier.
EUROPE
Orders £40 and under - £10 delivered within 3-5 working days via post.
Orders £40 and over - £20 – delivered within 3-5 working days via contact-free courier.
Switzerland, Belgium, France, Monaco, Germany, Luxembourg, Netherlands, Republic of Ireland, Austria, Denmark, Czech Republic, Italy, Slovakia, Spain, Finland, Poland, Sweden, Portugal, Estonia, Hungary, Slovenia, Lithuania, Latvia, Norway, Croatia, Serbia, Iceland, Bosnia, Bulgaria, Greece, Romania.
USA
Orders £40 and under - £10 delivered within 3-5 working days via post.
Orders £40 and over - £20 – 3-5  working day service via contact-free courier.


REST OF THE WORLD
Orders £40 and under - £10 delivered within 3-6 working days via post.
Orders £40 and over £30 – 4-6 working days service via contact-free courier.
South Korea, Australia, Argentina, Azerbaijan, Brazil, Canada, China, Cyprus, Hong Kong, Indonesia, India, Japan, Kuwait, Macau, Malaysia, Mexico, New Zealand, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Turkey, UAE



TAXES AND DUTIES 
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. Please note that countries outside of the EU may incur additional charges.
 
IMPORTANT INFORMATION
All orders are fully traceable through the tracking information provided in your shipping confirmation email. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or stock availability.

All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Hill and Friends Ltd. Unfortunately Hill and Friends is unable to deliver to PO Box addresses, as a signature is required on delivery.

Please note that if you live overseas and the outer packaging of your product arrives slightly damaged it is more than likely to be because custom officials often open up packages to inspect the contents to insure that the correct duty is being applied to the package. They often do not tape these back up very well! The bag(s) themselves should not be tampered with, they should remain in their plastic packaging and all sealed up.Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay.