We ship by:
DHL
Royal Mail Tracked
Royal Mail 1st Class

Orders sent by DHL Express and Royal Mail Tracked will follow Covid safe protocol.


Delivery Process:

  • Once you have placed your order you will receive an Order confirmation Email. 
  • Within 24 hours you will receive Despatch confirmation including your tracking number.
  • Please note that we cannot guarantee next-day delivery. Deliveries are subject to delays based on adverse weather conditions and customs.
  • Please do not hesitate to contact customercare@hillandfriends.com 


SHIPPING CHARGES

UK
Complimentary shipping: Orders £250 & over
DHL Express: £8.61 delivered within 2-3 working days
Royal Mail Tracked:   £5.46
Royal Mail Standard: 1st Class charge.

EUROPE
Complimentary shipping: Orders £295 & over
DHL Europe Standard shipping: £29 delivered within 3-5 working days

Please note:  Additional duty/taxes will apply post Brexit and be payable by the customer on receipt of order.  Rules vary by country so we advise you to check with regards to any additional costs you might be asked to pay.  These are not included in shipping costs applied to your order.

USA
Complimentary shipping: Orders £350 & over
DHL Express Worldwide: £35 delivered within 3-5 working days

Please note:  Taxes will be payable by the customer on receipt of order.

REST OF THE WORLD
DHL Express Worldwide: £35 delivered up to 7 working days


TAXES AND DUTIES 
All countries outside of the UK are shipped on a DDU (Delivery Duty Unpaid) basis.

Your order may be subject to import duty/customs and local taxes that must be paid by you on receipt of your order.  Rules vary by country and are determined by your local government.  Hill and Friends will not be liable for these charges.

 

IMPORTANT INFORMATION
All orders are fully traceable through the tracking information provided in your shipping confirmation email.

Delivery times are provided as guidelines only, they do not take into account possible delays caused by payment authorisation and/or stock availability, customs.

Please note that if your order is being shipped outside the UK, customs may open the package to verify the contents to ensure the correct fees are applied.  Therefore, your outer packaging may have been retaped