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Delivery & Returns

Delivery services are provided by DPD.

Please note differences in delivery charges reflect international courier and shipping costs.

In order to ensure you get your Hill and Friends gifts in time for Christmas and New Year, please take note of our last delivery dates below.

Please note that we cannot guarantee delivery, deliveries are subject to delays based on adverse weather conditions and customs. Please do not hesitate to contact us if you have any questions: customercare@hillandfriends.com

UK MAINLAND
All UK Mainland orders will be delivered on a next day delivery service using DPD.

Orders must be placed before 1pm (GMT) in order to qualify for delivery the next working day. Please note that working days are Monday to Friday only, Saturday and Sunday are not considered working days. If you order anytime on a Saturday or Sunday you will receive your goods on the following Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later.

UK OFFSHORE
Northern Island, Channel Islands, Isle of Man, Scottish Islands & Highlands

2 day delivery service using DPD.

Orders must be placed before 1pm (GMT), orders placed after 1pm (GMT) will be processed the following working day.

EUROPE
Switzerland, Belgium, France, Monaco, Germany, Luxembourg, Netherlands, Republic of Ireland, Austria, Denmark, Czech Republic, Italy, Slovakia, Spain, Finland, Poland, Sweden, Portugal, Estonia, Hungary, Slovenia, Lithuania, Latvia, Norway, Croatia, Serbia, Iceland, Bosnia, Bulgaria, Greece, Romania

£20 – 2-6 day service using DPD.

Orders must be placed before 1pm (GMT), orders placed after 1pm (GMT) will be processed the following working day.

USA
£30 – 3-6 day service using DPD

Orders must be placed before 1pm (GMT), orders placed after 1pm (GMT) will be processed the following working day.

REST OF THE WORLD
South Korea, Australia, Argentina, Azerbaijan, Brazil, Canada, China, Cyprus, Hong Kong, Indonesia, India, Japan, Kuwait, Macau, Malaysia, Mexico, New Zealand, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Turkey, UAE

£30 – 3-9 day service using DPD

Orders must be placed before 1pm (GMT), orders placed after 1pm (GMT) will be processed the following working day.

TAXES AND DUTIES All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. Please note that countries outside of the EU may incur additional charges.

CHRISTMAS DELIVERY
To guarantee delivery of your order in time for Christmas please order by 1pm on the following dates: 

ROW - 14th December

EU - 16th December

UK - 22nd December

IMPORTANT INFORMATION
All orders are fully traceable through the tracking information provided in your shipping confirmation email. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or stock availability.

DPD will alert you via email when you parcel has been dispatched. You will receive another email and a text message when your parcel is out for delivery.

All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by Hill and Friends Ltd. Unfortunately Hill and Friends is unable to deliver to PO Box addresses, as a signature is required on delivery.

Please note that if you live overseas and the outer packaging of your product arrives slightly damaged it is more than likely to be because custom officials often open up packages to inspect the contents to insure that the correct duty is being applied to the package. They often do not tape these back up very well! The bag(s) themselves should not be tampered with, they should remain in their plastic packaging and all sealed up.Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay.</p.

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