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Delivery & Returns

All orders are shipped via signed for courier.

Please note differences in delivery charges reflect international courier and shipping costs.

Please note that we cannot guarantee delivery, deliveries are subject to delays based on adverse weather conditions and customs. Please do not hesitate to contact us if you have any questions: customercare@hillandfriends.com

UK MAINLAND
Enjoy complimentary delivery on all orders shipped within the UK.

Orders placed before 1pm Monday-Friday will be dispatched the same day, and will be delivered within 2-3 working days. Orders placed after 1pm will be dispatched the following day. Orders placed after 1pm on a Friday and during the weekend, will be dispatched on the following Monday (excluding bank holidays).

UK OFFSHORE
Northern Island, Channel Islands, Isle of Man, Scottish Islands & Highlands

2-3 day delivery service using signed fro courier

Orders must be placed before 1pm (GMT), orders placed after 1pm (GMT) will be processed the following working day.

EUROPE
Switzerland, Belgium, France, Monaco, Germany, Luxembourg, Netherlands, Republic of Ireland, Austria, Denmark, Czech Republic, Italy, Slovakia, Spain, Finland, Poland, Sweden, Portugal, Estonia, Hungary, Slovenia, Lithuania, Latvia, Norway, Croatia, Serbia, Iceland, Bosnia, Bulgaria, Greece, Romania

£20 – 2-6 day service using signed for courier.

Orders must be placed before 1pm (GMT), orders placed after 1pm (GMT) will be processed the following working day.

USA
£30 – 3-6 day service using signed for courier.

Orders must be placed before 1pm (GMT), orders placed after 1pm (GMT) will be processed the following working day.

REST OF THE WORLD
South Korea, Australia, Argentina, Azerbaijan, Brazil, Canada, China, Cyprus, Hong Kong, Indonesia, India, Japan, Kuwait, Macau, Malaysia, Mexico, New Zealand, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Turkey, UAE

£30 – 3-9 day service using signed for courier.

Orders must be placed before 1pm (GMT), orders placed after 1pm (GMT) will be processed the following working day.

TAXES AND DUTIES All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. Please note that countries outside of the EU may incur additional charges.

 

IMPORTANT INFORMATION
All orders are fully traceable through the tracking information provided in your shipping confirmation email. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or stock availability.

All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by Hill and Friends Ltd. Unfortunately Hill and Friends is unable to deliver to PO Box addresses, as a signature is required on delivery.

Please note that if you live overseas and the outer packaging of your product arrives slightly damaged it is more than likely to be because custom officials often open up packages to inspect the contents to insure that the correct duty is being applied to the package. They often do not tape these back up very well! The bag(s) themselves should not be tampered with, they should remain in their plastic packaging and all sealed up.Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay.

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